FAQs

General Questions

1. What is Cluck & Coop?
Cluck & Coop is a brand that blends rustic farmhouse charm with modern design to provide high-quality chicken coop accessories. Our products, including brooders, heat plates, and chicken feeders, are designed to make chicken keeping easier, more efficient, and stylish.

2. Who are your products for?
Our products are perfect for chicken keepers of all experience levels—whether you're a beginner setting up your first backyard flock or an experienced farmer looking for modern solutions with a rustic touch.

3. Do you offer international shipping?
Yes, Cluck & Coop ships to most countries. Shipping costs and delivery times will vary based on your location.

Brooders

4. What is a brooder, and why do I need one?
A brooder is a safe, temperature-controlled space where baby chicks can grow during their first few weeks of life. It mimics the warmth and security of a mother hen and is essential for healthy chick development.

5. Are your brooders easy to clean?
Yes, our brooders are designed with easy-to-clean materials and features that make maintenance simple and hassle-free.

Heat Plates

6. Why should I use a heat plate instead of a heat lamp?
Heat plates are safer and more energy-efficient than traditional heat lamps. They provide gentle, even warmth that mimics a mother hen, reducing the risk of overheating and fire hazards.

7. What size heat plate do I need for my flock?
The size of the heat plate depends on the number of chicks. Check our product descriptions for recommendations, or contact us for personalized advice.

Chicken Feeders

8. What makes your chicken feeders different?
Our chicken feeders are designed for efficiency and cleanliness. They reduce feed waste, prevent messes, and are made from durable materials to withstand daily use.

9. Are your feeders suitable for all chicken breeds?
Yes, our feeders are adjustable and suitable for chickens of all sizes and breeds.

Orders and Shipping

10. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment's progress.

11. What is your return policy?
We accept returns on unused items within 30 days of purchase. Please visit our Returns & Exchanges page for full details and instructions.

Contact Us

12. How can I reach your customer support team?
You can contact us via email at hello@cluckandcoop.com.au or use the form on our Contact Us page. Our team is happy to assist with any questions or concerns.

Still have questions?
If your question wasn’t answered here, don’t hesitate to reach out. At Cluck & Coop, we’re always here to help you and your flock! 🐓✨